Instead of writing a normal post on a certain topic today, I decided I would rant a little. I am going to Albuquerque, NM in March and booked my flight through Southwest Airlines. One of the biggest reasons that I selected Soutwest was because they allow each person to check in 3 bags. I am going to NM to bowl in a tournament, so I need to take 2 bags for bowling balls and 1 bag for luggage.

Their baggage policy was just changed on January 28 to only allow 2 checked-in items. I booked my flights in December and was never told about this (the only reason I know is from someone mentioning it last night)!

I just got off the phone with Customer Relations for Southwest, and am more angry than I was before I called them. Their reply to this issue is "Sorry, but you can pay an additional $25 for the third bag". There might only be a small handful of people like me that actually need the third bag, but Southwest should want to take care of us for future business. I will be happy to look for other carriers in the future! If anyone from Southwest actually cares and would like to contact me, please leave me a message through the Contact Form.